STORE POLICIES

SHIPPING POLICY

Processing Time

All orders are processed within 1–3 business days. Once shipped, domestic delivery typically arrives in 3–7 business days.

Order Tracking

You will receive a tracking number via email as soon as your order ships.

Shipping Accuracy

Every item is inspected before packaging to ensure accuracy, quality, and condition.

Lost or Damaged Packages

If your package is lost or arrives damaged, contact us within 7 days. We will work with the carrier to resolve it promptly.

Shipping Transparency

No hidden shipping fees. All costs are shown clearly at checkout.

RETURNS AND EXCHANGES

Return Window

We accept returns and exchanges within 14 days of delivery.

Return Eligibility

Items must be unworn, unwashed, and in original condition.

Exchanges

If the requested size or item is in stock, we will exchange it. If unavailable, store credit will be issued.

Returns

Returns are accepted for store credit only due to limited-quantity drops.

Incorrect or Defective Items

If you receive an incorrect or defective item, email us within 48 hrs and we will correct it immediately.

How to Start a Return or Exchange

Email support@oldsoulneverfold.com with your order number and reason for return. Attach a photo if needed.

QUALITY GUARANTEE

Every piece undergoes a quality check before shipment. We guarantee premium materials, elevated craftsmanship, alignment-focused design, long-lasting wear, and ethical production standards. If an item does not meet our standards, we will make it right.

SECURE CHECKOUT

Your information is protected with encrypted SSL security, verified payment gateways, fraud prevention technology, and secure data handling.

We do not store or share your payment details.

ORDER CHANGES AND CANCELLATIONS

Because orders begin processing quickly, changes or cancellations must be requested within 12 hours. After this window, modifications cannot be guaranteed.

CONTACT

Email: support@oldsoulneverfold.com

Response Time: 24–48 hours